Shipping & Returns

Shipping & cost

Depending on the items ordered, most goods will be wrapped in bubble wrap and sent in a padded bag or in a post satchel. They are sent via Australia Post within 48 hours of receipt of payment.

If payment is received on a weekend, goods are shipped out by Tuesday the following week.

Please note that some delays may occur during busy periods (i.e. during the Christmas season).

Also all our shipping is done via registered post which is able to be tracked by both Final Inspection and yourself. Note this is at a flat rate of the shipping cost of $12.50 per package.

Insurance

Registered parcels can be tracked and are insured for up to $100.

Disclaimer

We accept no responsibility for parcels that are lost within the postal system. Any problems related to lost parcels must be taken up with Australia Post.

Returns

Customer Satisfaction is our Priority and as such will consider returns on a case by case basis.

Change of mind items

Choose carefully as we do not issue refunds, credit or exchanges for change of mind purchases.

Incorrect choice items

Please note that product photos are representations of the items that you receive. It is important that you read through the entire product description to make sure of sizes, weights and shapes.

In addition, there is a limit to the colour range that can be displayed on a webpage. As such, actual colours may vary from one computer monitor to another. In the case of handmade products, there may be slight variations in shape and size.

We do not issue refunds for making incorrect product choices.

If you have made an incorrect choice, you may return the items for store credit. However, there will be a 25% re-stocking fee of the value of the goods.

Store credit is based on the value of the goods excluding the shipping cost.

Goods must:

1. Be received in its original condition—there must be no damage to the products and partial returns will not be accepted.
2. Be received within 10 business days of you receiving our order.

Incorrectly described items

While we attempt to describe products as accurately as possible, this does not mean that the descriptions and content of this website will be 100% error free.

If you have received a product that is not as described on the site, you may return the item in an unused condition and you will receive a full refund or store credit (excluding the cost of shipping).

Items damaged via post

Whilst all goods are examined and utmost care is taken when packaging your parcels, we understand that due to unforeseen circumstances, some articles may be damaged in transit.

If you have received damaged items the following procedure must be followed:

1. We must be told of the damage, via email, within 48 hours of receiving the parcel. When possible, a photograph of the damaged products shall be included.
2. Please send the damaged portion, or the parcel in its entirety, back to us and we will ship out a replacement at no extra cost.
3. If we are not able to replace the damaged product or if the item is out of stock, we can, at your discretion, issue you store credit, replace the items with a similar item or offer you a full refund (excluding the shipping costs).

Faulty items

If you have received faulty items, you are entitled to a full refund (less shipping costs), credit (less shipping costs) or exchange.